Roger Jones Golf Design - Golf Course Designers & Golf Development Advisors - Europe, Middle East, Africa & Asia  

Golf Club Management - Operations Advisory Services

RJGL provides advice and assistance on the operational management of golf courses to golf club owners and their operational management team.

RJGL supports the owner, and the business, with specialist knowledge and suppprt, and helps the local team to perform better, deliver a better customer service, and ultimately deliver more profit to the business.

For new golf courses, at the start of this process, an Operational Management Specification is the instruction book by which all management and staff will deliver the service to the customer. The OMS covers every aspect of the business from customer service to administration, from golf course maintenance to presentation.

RJGL provides a follow-on service that reviews and reports on the operation of the business on a pre-agreed frequency weekly, monthly, quarterly, or more.

These reviews, together with appropriate recommendations, will include;
  • Sales
  • Marketing & Public Relations
  • Membership Services & Customer Usage
  • Administration & Human Resources
  • Golf Course Maintenance & Presentation
  • Buildings & Other Facilities Maintenance & Presentation
  • Food and Beverage Styling, Sales & Service
  • Standard Operating Procedures
  • Administrative Systems
  • Revenues & Expenditures
  • Overheads & Fixed Costs
  • Departmental Profits & Losses
  • Overall Financial Position
  • Budgets & Projections
  • Future Development Strategies
For existing golf club businesses all around Europe facing the challenges of the current golf business environment, RJGD in conjunction with Golf Business Experts of Mallorca, Spain, has formulated a modular golf business review and report service.

The service takes the form of an in-depth audit of the key components of a golf business, designed to make a totally impartial assessment of it, that can be used by golf club owners and officials, and where necessary for presentation to financiers, investors and other stakeholders.

The service will identify strengths and weaknesses, determine the quality and value of the product in the local and or national context, assess operational procedures, levels of service, costs and revenues, identify areas of realistic cost reduction, possible missed market opportunities, and provide a report upon which decisions can be made and action can be taken now, and in the future, to improve the performance of the business and safeguard its future.

The key objectives are to;
  • Manage Costs
  • Manage Customer Satisfaction
  • Manage High Standards of Product and Service
The 'review and recommend' service is available in separate modules or as a complete service depending on client requirement. The recommendations made will be easily implementable and provide real benefits within a short period of time.

To download a brochure on this service CLICK HERE

Copyright - Roger Jones Golf & Leisure Ltd :: All Rights Reserved
TEL: +44 1691 682255 - UK :: +34 649 753180 - Spain :: EMAIL :: Skype: rogerjonesgolf Roger Jones Golf is on Linked In Roger Jones Golf is on Skype Roger Jones Golf is on Twitter Roger Jones Golf is on Plaxo